U2.COM FAQs

PRESALE & CODE INFO

Q - Do I have to be a U2.com Subscriber to participate in the U2.com Tour ticket presale?
A - Yes, this presale is only for Subscribers of U2.com who have purchased a Subscription. Subscribe here. If you have an existing account, but it has expired, Upgrade here. Or, if you are a paid up subscriber but wish to renew your subscription now, renew here.

Q - When is the latest I can join U2.com to be involved in the Internet ticket presale?
A - Anyone who is a current Subscriber to U2.com can participate when ticket presales take place but those who have been Subscribers longest get the earliest opportunity to enter the presale. 'Red Hill Group' have access starting on the morning of Day 1 of the presale, 'Wires Group' have access from the morning of Day 2 of the presale. The exact times for access are made available on the tour page of U2.com.

Q - How do I know what presale priority group I am?
A - There are two groups of subscribers taking part in the presale and the email you receive with your presale code indicates which group you are in.

Our 'Red Hill Group' of longtime subscribers (those who were current, paid-up subscribers on 24 Dec, 2016, have access from the first day of the presale. Your unique presale access code will have a prefix of U2JTA...

Our 'Wires Group', who joined as new subscribers or upgraded an expired account after the release of the Merry Chrsitmas video on 25 Dec, 2016, enter early on the second day. Your unique presale access code will have a prefix of U2JTB...

Only after this does a public onsale begin. (You may also find which priority group you are in displayed on the Account Info page when logged in.) Please Note: We do not change your subscription category. No exceptions will be made.

Q - What is an Internet presale?
A - An Internet presale is an advance window to access tickets prior to the general public sale of the tickets.

Q - How do I gain access to the U2.com Tour Ticket presale?
A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal presale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via the U2.com Tour page and by email. The presale ticketing links FOR EACH CONCERT will also be available via the Tour page of U2.com once the presale for that concert has started.

Q - Where is my unique presale Access Code?
A -Your unique presale Access Code can be found on the Tour page of U2.come when you are logged in as a subscriber. In advance of the presales, current paid-up eligible Subscribers to U2.com will be emailed (at the address they registered on the site with) details on how the presale works, including a unique presale access code they will need to use to take part.

Q - Do I have to buy my U2 presale tickets in a specific timeframe?
A - U2.com is able to offer Subscribers the chance to access presale tickets in all price-ranges but as capacity in each category may be limited all presale tickets are sold on a 'first-come, first-served' basis. The start and end times for each presale will be displayed on the U2.com Tour page.

Q - How Many Tickets can I buy? What is the ticket limit?
A - As a paid-up U2.com Subscriber you are eligible to purchase up to FOUR (4) tickets for any show or combination of shows (for example you can purchase 2 tickets for a show in New York and 2 tickets for a show in San Francisco, or 1 ticket for New York, 1 ticket for San Francisco, 1 ticket for London and 1 ticket for Rome.)


Q - If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?
A - No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show, will go on sale to the general public. The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour page of U2.com.

Q - How much do the U2.com presale tickets cost?
A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.

Q - Does a Subscription to U2.com guarentee I can purchase tickets?
A - No. U2.com presales provide early access but cannot guarentee tickets. Tickets are sold on a first come, first served basis.

TICKET PURCHASING

Q - How much do the U2.com presale tickets cost?
A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges.

Q - How do I enter my personal presale code to take part in the presale?
A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com

Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.

Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.

Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.

Q - Can I get replacement tickets if I lose my tickets?
A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options.

Q - Once I have purchased, when will I receive my tickets?
A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets.

***  This information can also be found on U2.com under the FAQ's